TERMS & CONDITIONS

Delivery

Our delivery times are tailored to ensure you receive your items promptly. Please find the estimated shipping durations for specific regions below:

Netherlands: Delivered within 1–2 days.

Belgium: Delivered within 4–5 days.

Germany: Delivered within 4–5 days.

France: Delivered within 5–6 days.

United Kingdom: Delivered within 5–6 days.

Rest of the World: Delivered within 7–12 days.

We partner with reliable shipping services to ensure that your order arrives on time and in excellent condition. Please note that delivery times might be affected by regional customs regulations and operational practices.

Returns

We accept returns within 30 days of receiving your item. To be eligible for a return, the item must be in its original, unused condition and include all original packaging. For returns or exchanges, please reach out to us at support@5amoriginals.com.

Please note that return shipping costs are the responsibility of the customer and are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the total amount.

General

This website is owned and managed by 5AM, operating as a sole proprietorship. In these terms, "we", "our", and "us" refer to 5AM. By using this website and accessing any of the services, tools, or information provided, you, as the user, agree to abide by the terms, policies, and conditions outlined here.

When you browse our site or make a purchase, you are participating in our "Service" and agree to the following terms and conditions ("Terms"), along with any additional terms and policies referenced or linked within. These Terms apply to all visitors and users of the site.

Please ensure that you fully understand and agree to these Terms before using our website. By using any part of the site, you indicate your acceptance of these Terms. If you do not agree to these Terms, you should not continue to access the website or use any of our services.

We may introduce new features or tools on the site, and any such additions will also be governed by these Terms. The latest version of the Terms of Service will always be available on this page. We reserve the right to modify, update, or replace any section of the Terms at any time, and it is your responsibility to check for updates regularly. Your continued use of the website after any modifications will signify your acceptance of the revised Terms.

If you have any questions or need further clarification regarding these Terms, feel free to contact us at support@5amoriginals.com.

Liability Disclaimer

Product Defects:
We are only liable for replacing an item if it is proven to be defective or damaged upon receipt. If an item you receive is defective, please contact us for a replacement. We are not liable for any further damages or losses related to the defect.

Delivery Delays:
We are not responsible for any delays in delivery caused by external factors, such as shipping carriers or customs processes. Once your order is dispatched, any delays in the transit process are beyond our control, and we are not liable for any resulting issues.

Website and Technical Errors:
We are not responsible for any technical errors, bugs, or malfunctions on our website that may affect your use of the site or purchasing process. This includes any errors in pricing, availability, or other information provided on the website. We reserve the right to correct any such issues without being held liable for resulting damages.

Maximum Liability:
Our liability, under any circumstances, will not exceed the total amount paid for the product purchased. In the case of a defect or issue, we will first attempt to replace the item. If a replacement is not available due to stock limitations, a refund for the total amount paid will be issued. We are not liable for any amounts beyond the value of the product.

No Liability for Indirect Damages:
We are not liable for any indirect, consequential, or incidental damages. This includes, but is not limited to, loss of profit, data, or other economic losses that may arise from the use of our products or website, or any delays or issues related to delivery or website functionality.

Creative Ownership

All content you see on this website—whether it’s the text, images, logos, videos, or designs—belongs to 5AM. We’re proud of our work, and we kindly ask that you respect our creativity. While you’re welcome to browse and be inspired, please note that none of this content may be copied, reproduced, or distributed without our permission.

Additionally, the 5AM brand is a registered trademark, which means they cannot be used without our explicit consent. If you have any questions about using our materials, feel free to reach out to us!

Customs Tarrifs

Any applicable import duties or customs fees will be the responsibility of the customer and will not be covered by 5AM.

Data Protection

At 5AM, we take your privacy seriously and want to ensure you're aware of how we collect, use, and protect your information. Below, you'll find an overview of our practices regarding the data we collect from you and how it's handled.

Information we collect:
When you interact with our website or make a purchase, we collect certain personal information to process your order and improve your experience. This includes:

Name

Email address

Delivery address

Phone number (via our waitlist)

Browsing behavior through functional cookies

How We Use Your Information:
We use the information we collect for the following purposes:

To process and deliver your orders

To send you newsletters and updates (if you have subscribed)

To improve our website functionality through the use of cookies

Sharing Your Information:
The only third parties with whom we share your information are trusted shipping services, and we only provide them with your delivery address to ensure your order arrives safely. We do not sell or share your personal information with other third parties for marketing purposes.

Cookies:
We use functional cookies to ensure that our website runs smoothly. These cookies allow us to remember your preferences and provide you with a better browsing experience. We do not use tracking or advertising cookies.

Managing Your Information:
You may request the deletion of your personal information at any time by contacting us at support@5amoriginals.com.

Data Security:
We use encrypted payment transactions and secure data storage. While no online system can guarantee complete security, we follow industry best practices to ensure your data is protected.

Prohibited use

- For any unlawful purpose

- To solicit others to perform or participate in unlawful acts

- To violate any regulations, laws, or local ordinances

- To infringe upon our intellectual property rights or the rights of others

- To harass, abuse, insult, harm, defame, or discriminate

- To submit false or misleading information

- To upload or transmit viruses or malicious code

- To collect or track the personal information of others

- To spam, phish, or scrape the site

- To interfere with the security of the Service or related websites

Order limitations & cancellations

We reserve the right to limit or cancel orders that, in our sole judgment, appear to be placed by resellers, distributors, or violate our terms. In such cases, we may contact you using the provided email or phone number.

Modifications to terms

We reserve the right to update or change these Terms at any time. It is your responsibility to check this page periodically. Your continued use of our website after changes are posted signifies your acceptance of those changes.

Jurisdiction

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Netherlands. Any disputes arising from or related to the use of this website or the purchase of our products shall be exclusively resolved in the competent courts of the Netherlands.

Soza Ozt

Kvk: 77800419

BTW-ID: NL003239587B50