Terms & Conditions
Delivery
Our delivery times are tailored to ensure you receive your items promptly. Please find the estimated shipping durations for specific regions below:
- United Kingdom: Delivered within 1–2 days.
- Belgium: Delivered within 4–5 days.
- Netherlands: Delivered within 4–5 days.
- France: Delivered within 4–5 days.
- Germany: Delivered within 5–6 days.
- Rest of the World: Delivered within 7–12 days.
We partner with reliable shipping services to ensure that your order arrives on time and in excellent condition. Please note that delivery times might be affected by regional customs regulations and operational practices.
Returns
We accept returns within 30 days of receiving your item, provided the following conditions are met:
- The item must be unused and in its original condition.
- All original packaging must be included and in good condition.
For returns or exchanges, contact us via support@5amoriginals.com or send us a DM on Instagram @5amoriginals.uk.
Return shipping costs are the responsibility of the customer and are non-refundable. If a refund is issued, the return shipping cost will be deducted from the total amount.
General
This website is owned and managed by 5AM, operating as a sole proprietorship. In these terms, "we", "our", and "us" refer to 5AM.
By using this website and accessing any of the services, tools, or information provided, you, as the user, agree to abide by the terms, policies, and conditions outlined here.
When you browse our site or make a purchase, you are participating in our "Service" and agree to the following terms and conditions ("Terms"), along with any additional terms and policies referenced or linked within. These Terms apply to all visitors and users of the site.
Please ensure that you fully understand and agree to these Terms before using our website. By using any part of the site, you indicate your acceptance. If you do not agree, do not continue to access the website or use any of our services.
We may introduce new features or tools on the site, and any such additions will also be governed by these Terms. The latest version of the Terms of Service will always be available on this page. We reserve the right to modify, update, or replace any section of the Terms at any time, and it is your responsibility to check for updates regularly.
If you have any questions or need further clarification, feel free to contact us at support@5amoriginals.com.
Liability Disclaimer
Product Defects:
We are only liable for replacing an item if it is proven to be defective or damaged upon receipt. If you receive a defective item, please contact us for a replacement. We are not liable for any further damages or losses related to the defect.
Delivery Delays:
We are not responsible for any delays in delivery caused by external factors such as shipping carriers or customs. Once your order is dispatched, any delays during transit are beyond our control.
Website and Technical Errors:
We are not responsible for technical errors, bugs, or malfunctions on our website that may affect your usage or purchasing. This includes pricing or availability mistakes. We reserve the right to fix these issues without being liable for any resulting damages.
Maximum Liability:
Our liability will not exceed the total amount paid for the product. In case of a defect, we will attempt to replace the item. If that is not possible due to stock, a full refund will be issued.
No Liability for Indirect Damages:
We are not liable for any indirect, incidental, or consequential damages, including loss of profit, data, or other economic impact from use of our products, site, or delivery issues.
Creative Ownership
All content on this website — including texts, images, logos, videos, and designs — is the property of 5AM. We’re proud of our work and kindly ask that you respect our creativity.
No part of this website may be copied, reproduced, or distributed without our prior written permission.
Furthermore, 5AM is a registered trademark. Any use without our explicit consent is not allowed. For inquiries about using our materials, feel free to contact us at support@5amoriginals.com.
Customs Tariffs
For orders placed outside the European Union, any applicable import duties, taxes, or customs fees are the sole responsibility of the customer. These charges are not covered or reimbursed by 5AM. Customers are responsible for being aware of and complying with local regulations and requirements.
Data Protection
At 5AM, we take your privacy seriously. Below is an overview of how we collect, use, and protect your information.
Information we collect:
- Name
- Email address
- Delivery address
- Phone number
- Browsing behavior via functional cookies
How we use your information:
- To process and deliver your orders
- To send newsletters and updates (if subscribed)
- To improve website functionality via cookies
Sharing your information:
We only share your delivery address with trusted shipping providers to ensure your order arrives. We never sell or share your data for marketing purposes.
Cookies:
We use functional cookies only — no tracking or advertising cookies. These help us provide a smooth and personalized experience.
Managing your data:
You may request the deletion of your personal data at any time by emailing support@5amoriginals.com.
Data Security:
We use encrypted transactions and secure storage. While no system is 100% secure, we follow industry best practices to protect your data.
Prohibited Use
You are prohibited from using this website or our services for the following purposes:
- - For any unlawful purpose
- - To solicit others to perform or participate in unlawful acts
- - To violate any regulations, laws, or local ordinances
- - To infringe upon our intellectual property rights or the rights of others
- - To harass, abuse, insult, harm, defame, or discriminate
- - To submit false or misleading information
- - To upload or transmit viruses or malicious code
- - To collect or track the personal information of others
- - To spam, phish, defraud, or scrape the site
- - To interfere with or undermine the security or functionality of our Service, websites, or related systems
Order Limitations & Cancellations
We reserve the right to limit or cancel orders that, in our sole judgment, appear to be placed by resellers, distributors, or violate our terms. In such cases, we may contact you using the provided email or phone number.
Modifications to Terms
We reserve the right to update or change these Terms at any time. It is your responsibility to check this page periodically. Your continued use of our website after changes are posted signifies your acceptance of those changes.
Content Use & Disclaimers
Satirical and Entertainment Content
Certain videos and posts shared by 5AM — including those on TikTok, Instagram or other platforms — may contain exaggerated or humorous claims for entertainment purposes only. Statements such as “indestructible shirts” are clearly satirical and should not be interpreted literally. The actual product may experience regular wear and tear through use. 5AM cannot be held liable for any misinterpretation of such promotional content.
Use of Customer Content
By tagging @5amoriginals, using the hashtag #5AM, or publicly posting content where 5AM products are visible — whether or not you tag us directly — you grant 5AM permission to reuse, repost, and republish your content on our website, social channels, or in promotional material. If your post is public and features 5AM products, we may use it for brand purposes. If you wish to have your content removed, you can always reach out to us at support@5amoriginals.com.
Jurisdiction
These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Netherlands. Any disputes arising from or related to the use of this website or the purchase of our products shall be exclusively resolved in the competent courts of the Netherlands.
5am Originals
Chamber of Commerce (KvK): 77800419
VAT ID: NL003239587B50